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Support

We’re here every day to keep your launches moving.

Start with our docs and checklists, or reach out directly. Real humans monitor every channel.

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< 4 hrs · Avg. reply time
Mon–Sun, 8a–8p ET · Coverage
All systems healthy · Status
Docs & playbooks

Onboarding, automation, and delivery guides.

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Support hub

Policies, billing, and troubleshooting steps.

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Blog & release notes

Deep dives on ranking, favorites, and tools.

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Topics

What support covers.

Account & billing
  • Invoices, renewals, upgrades
  • Team access + security
Ranking & favorites delivery
  • Modify/pause an order
  • Timeline or progress questions
Tools & automation
  • Bug reports
  • Feature requests
  • API/help integrating
Live chat (WhatsApp)

Replies in ~15 min

Fastest for urgent campaign requests or delivery checks.

Available 8a–8p ET

Reach out
Email

Replies in < 4 hrs

For detailed tickets, attachments, or account changes.

[email protected]

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Phone / scheduled call

Same-day callback

Escalations or enterprise requests. Leave your number and best time.

Book a callback

Reach out

Ticket intake

Send us the details.

We respond in under 4 hours. Include your shop URL, order IDs, and screenshots for the fastest resolution.

Business hours 8a–8p ET (extended coverage during launches)
Need enterprise support? Talk to Sales for a shared Slack/Teams channel.

FAQ

Common questions.

Ranking programsFavorites packagesPricingSales

Need a custom plan?

Loop in our sales team for strategic help.

We’ll audit your shop in advance and show exactly how we can help.

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